Refund policy

Return & Refund Policy — Zarwisha Smart Living

At Zarwisha Smart Living, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

2. Eligibility Requirements
To be eligible for a return, your item must meet the following criteria:
- Item must be in the exact same condition that you received it: unworn, unused, with all original tags attached.
- Item must be in its original, undamaged product packaging with all accessories and user manuals included.
- Proof of purchase or order receipt must be provided.

3. How to Start a Return
To initiate a return, please contact our support team at aflakwork@gmail.com

Please note:
- Returns must be sent to our designated warehouse address provided by support upon approval.
- If your return is approved, we will send you a return shipping label alongside detailed shipping instructions.
- Items sent back to us without prior return approval will NOT be accepted or refunded.

4. Damages, Defective, & Wrong Items
Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or if you receive the wrong product, contact us immediately so we can evaluate the issue and make it right with a replacement or refund.

5. Non-Returnable Items & Exceptions
The following items cannot be returned or refunded:
- Custom, personalized, or special-order products.
- Sale items, promotional clearance items, or gift cards.
- Hazardous materials, flammable liquids, or gases.
- Personal care or hygienic goods.

6. Exchanges
The fastest way to exchange an item for a different product is to request a return for your original item. Once approved, you can place a separate new order on zarwisha.com.

7. Refunds
We will notify you once we have received and inspected your returned item to confirm whether the refund is approved. 
- If approved, you will be automatically refunded via your original payment method (or bank transfer for COD orders) within 10 - 15 business days.
- Please allow additional processing time for your bank or credit card provider to post the funds.
- If more than 15 business days have passed since your return approval and you have not received your refund, please reach out to us at aflakwork@gmail.com.